Refund policy

Thank you for using the 侶 Online Store.

Please note that we cannot accept returns or exchanges for reasons other than defective products. In the unlikely event that the delivered product is defective or different from the ordered product, we will promptly return or exchange it upon request.

Here →inquiryPlease contact us within 7 days from the date of arrival of the item. If the product is defective or damaged, we may ask you to send us a photo of the damaged part to check the damaged condition of the product.

Notes

・ We will bear the shipping cost for returning the product due to defective products.

・ Refund processing will be provided as soon as the returned item arrives at our company.

・ We do not accept returns or exchanges after the item has been used. Some of them change color when they are first used, and some of them become more irritated due to aging. Items that may change are described in the explanation, so please check before purchasing.